Privacy Policy

Last updated: June 17, 2026

1. Who We Are

FreelanceRank ("we", "us", or "our") operates the website https://freelancerank.com and provides a freelancer profile optimization platform. Support is available through our contact page.

2. Information We Collect

  • Account information: When you create an account we collect your email address and name via Clerk, our authentication provider.
  • Submitted content: Freelancer profile URLs, titles, rates, profile or gig text, portfolio notes, and text submitted to our job analysis or proposal tools.
  • Payment information: Payment transactions are processed by Razorpay. We do not store your card, UPI, or bank details on our application servers.
  • Usage data: Page views, page titles and paths, and limited event information such as a purchase event.
  • Communications: Messages you send to support or through the live chat.

3. How We Use Your Information

  • To provide, operate, and improve the FreelanceRank platform.
  • To generate professional profile audits and recommendations.
  • To process payments and manage your account access.
  • To send transactional emails (account confirmation, payment receipts).
  • To respond to support requests.
  • To detect and prevent fraud or abuse.

4. Automated Processing

For an audit, the profile URL, title, rate, profile or gig text, and platform details you submit are sent to an external automated text-processing provider to generate the analysis. Text submitted to job analysis and proposal tools is also sent to that provider for processing. We store submitted audit details and generated results, including scores and reports, in our database. We do not use submissions to train our own models. Our processing provider's terms and data policies govern its handling and retention of submitted data. Contact support for provider details or questions before submitting sensitive information.

5. Data Sharing

We do not sell your personal data. We share data only with:

  • Clerk: account authentication and session management.
  • Text-processing provider: external automated processing of content submitted to analysis and drafting features.
  • Razorpay: payment processing. Payment details are handled by the payment provider and are not stored on our application servers.
  • Resend: delivery of transactional payment confirmation emails, including the recipient email address and message content.
  • Google Analytics: page-view and event analytics on the production website.
  • Automated support: chat questions and recent conversation messages are processed by our external text-processing provider. We do not send your account profile, payment records, or internal support notes to the chatbot. Obvious email addresses, long payment-like numbers, and recognizable API-key patterns are redacted before chat text is sent, but this is not a guarantee that every sensitive detail will be detected. Do not enter passwords, card information, or external account credentials.
  • Hosting and database providers: infrastructure needed to run the website and store account, audit, and report data.
  • Google Fonts: delivery of website fonts.
  • Law enforcement or regulators when required by applicable law.

6. Data Retention

Audit records include the submitted profile details and generated report and may be associated with your account or guest identifier. The application has no automatic expiry schedule for account, audit, job-analysis, or proposal records. They remain in the database unless removed. There is no self-service account deletion feature. To request deletion of audit or account data, email support through our contact page.

With your consent, the first-party support chat and contact form store your messages, automated and team replies, any email address you provide, ticket details, and relevant support notes. Authorized administrators can review them to provide support. Guest contact emails are unverified and are not used to grant access to accounts or payments. Support conversations expire after a configurable period of inactivity, 90 days by default (7 to 365 days). Expired conversations and their linked messages and tickets are removed by the retention cleanup when the service runs, or when the conversation is next accessed. You can delete your current support conversation from the chat; its messages and ticket are deleted with it. Necessary administrator action records, including actor and record identifiers but not message bodies, are kept separately for security.

7. Cookies

Clerk uses cookies for authentication and session management. FreelanceRank also stores a random guest identifier in your browser's local storage to associate guest audits with your browser. Removing it from your browser does not delete audit records stored on our servers. Support chat stores an opaque conversation access token in your browser. Guest replies are available only in the same browser while that token remains available; deleting browser storage does not itself delete server-side conversations. Signed-in conversations are accessible only to their account owner. Google Analytics runs on the production website. The site also loads font files from Google Fonts. We do not configure third-party advertising cookies. You can disable cookies or clear local storage in your browser, though some features may not work correctly.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing.
  • Data portability.

To exercise any of these rights, use our contact form.

9. Security

The website uses HTTPS, account authentication is handled by Clerk, and payments are processed by Razorpay. We do not store your card, UPI, or bank details on our application servers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy? Use our contact page.